Troubleshooting

Medicare Advantage plans from top insurers are available through GoMedicare. Get a plan at GoMedicare that fits your needs. It can help you to decide whether you should take out a Medicare Supplement plan rather than Original Medicare.

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Both types of coverage are available from GoMedicare. To get started, please contact GoMedicare by phone or visit the website. We will contact you soon to discuss Medicare Advantage and Medicare Supplement plans that you are eligible for.

Troubleshooting Guidelines For GoMedicare 

It can be challenging for some people to log into the HISD Connect Portal, but it is rarely a problem. Here are some steps for troubleshooting.

  • To reset your browser and regain access to the portal, restart your computer. Clear your browser’s cache or reboot your computer if the issue continues.
  • Whenever you struggle to log in, try clearing your cache and cookies. It is no longer necessary for you to worry about overcrowded data in your browser. You can now continue to use your browser normally.
  • You may also be using an outdated browser. If you are using a preferred browser, then choose Google Chrome, Firefox, Safari, or Internet Explorer 11.
  • Signing up with incorrect information is one of the most common errors. Please ensure your login information is accurate. You must have your CAPS-lock disabled in order to enter a password.
  • Your password may have slipped your mind when you don’t use VPN and your connection is stable. You entered your details incorrectly, please correct them.
  • You may want to retype your details if you entered them incorrectly. To view your password, click on the link if it is required. If possible, do not reveal the password to anyone except if someone is close by to examine it.
  • If none of those methods work, you can try using the private/incognito mode of your browser to reach the HISD Connect Portal.
  • We offer our customers the opportunity to contact our customer service department if they continue to have difficulties logging into their accounts; they are very willing to assist.